IT Service
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Remote Desktop Support
IT Consulting
Key Benefits
Shorten call times and expenses
Solve incidents immediately
Extend your geographic reach
Reduce need for on-site visits
Improve customer satisfaction and loyalty
System Requirements
For the remote computers that we will support:
Windows 2000, XP, Vista, Windows 2003 Server, and Windows 2008 Server
Broadband connectivity to the Internet (i.e., T1, cable modem, or DSL)
Ensure Secure Remote Sessions
Comply with HIPAA, Sarbanes-Oxley and other corporate, local, and federal legislation with end-to-end, 256-bit SSL encryption — the same security levels used and trusted by major banking institutions LogMeIn is a web-based, on-demand remote support solution that cuts support costs and improves service levels by increasing the ability to resolve customer issues. Instant desktop remote control, enhanced communications (Chat and Whiteboard), System Diagnostics, and Reboot & Reconnect eliminate the need for costly phone-based support. Remote access is temporary: after a customer grants the technician permission to remote control their PC, a small applet auto-downloads to their system. Once the session is over, all access rights are automatically revoked
- Remote Support Package Service
- Virus Protection and updates
- Adware/Spyware Protection and removal
- Windows updates and repair
- Software Installation
- Software Upgrades
- Printer Setup
- Broadband Installation
- General Maintenance
Click the picture link above for remote support
Network Management
Fine Edge Network management plays an important part in assuring that your network is running at peak performance. Network management helps you to monitor the strengths and weaknesses of your network, as well as determine any configuration changes that may be necessary. Fine Edge has what it takes to manage your network and maximize its performance. Any controlled changes to your network and its components-especially configurations, software and cabling, can have an effect on its overall efficiency. To maintain control, you need the tools and knowledge to manage all activity that has the potential to affect your network. Our technicians have the experience necessary to oversee all aspects of your networking infrastructure. Fine Edge will use the latest remote access application and resources to provide you with the fastest and cost effective network management solution
Network Installation
Pre-Installation Consultation
Fine Edge Consulting specializes in designing the total business solution for your company. To do this, we believe we must learn about your company before we can arrive at the right solution for you. Fineedge technicians will first meet with you to determine your needs. What are your frustrations with your existing system? What do you want to get out of your computers? If you are just starting up, what are your expectations? Do you feel that your company information is safe? Once we hear your concerns, we can better understand your business and begin planning your solution.
Evaluation Pre-Proposal
Once Fine Edge technicians have consulted with you, we will perform a thorough evaluation of your company's computer infrastructure. Extensive diagnostics will be run to find out how we can improve upon your current systems. We will also investigate what software application will be best to serve your business needs. For example would you be better off running your own e-mail server, such as Microsoft Exchange or do you require a better database to complete and store your company information? These are just a few of the many questions we will answer for you.
Residential Services
If you want your computer to run quickly and smoothly, and not have to worry about absolutely anything being wrong with it, Fine Edge PC Care is for you. Fine Edge PC Care is our most comprehensive product that provides everything you need to get the most out of your technology and find peace of mind. With Fine Edge PC Care, you get:
PC Care Preventing a problem is always better than fixing one. Regular maintenance safeguards personal information and all your digital memories by eliminating spyware, viruses and other malware and optimizes the system to run like new. Using bank-level secure Screen Share technology, our technical experts service your computer anytime you need. Keep your computer problem free and running at peak performance.On Demand Help Our experts know how to fix your problems and answer your qestions in simple plain english so that you can understand. We use thorough diagnostics and software solutions that get to the root of the problem to fix it fast. Most problems can be fixed in 15 to 45 minutes. Get help when you need it!
Peripherals Support Digital cameras, iPods and MP3 players, printers, scanners, wireless networks are all peripherals. If it connects to your computer, our experts can help. We help make peripherals easy to connect and easy to work!
Remote Backup Your home is insured. Your auto is insured. What about your digital memories? Fine Edge's Remote Backup makes your data secure and protected in the event of an emergency or disaster. Remote backup is the defacto standard for the most reliable and secure method of keeping your information safe and Fine Edge partners with the nation's most secure data centers to perform regular backups for you.
Virus Protection Software Suite Keep your computer free from viruses and spyware found on the Internet. Our virus protection suite will scan your computer and remove viruses and spyware before it can cause a problem. Our experts will take care of installing the software and keeping it up to date so you wont have to worry about such thing.
Support
| Need help? Don't worry, Fine Edge Support is here to assist you 24/7/365! With our knowledgable support staff, your issue is sure to be resolved by one of our qualified technicians in a timely manor. We understand the importance of quality support, and can provide it to you with one of the below options. Support Options |
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Fine Edge Support- Fine Edge Billing/Support Manager
This is the preferred method of retrieving support. This is the guaranteed 24/7 method of support as well. Please consider this option your first option on retrieving help for support matters, ticket support, billing matters and account matters. For all billing, sales, management and activations.
E-mail
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Where to send snail mail
Fine Edge Consulting, Ltd.
1370 66th Street
Brooklyn, NY 11219
United States of America
